KYC Verification Policy
Our identity verification framework — what we request, when, why, and how your data is handled under Curaçao and Anjouan licensing requirements.
What is KYC and why we need it
KYC (Know Your Customer) is a legal requirement under the Curaçao Gaming Control Board and Anjouan Offshore Finance Authority licensing framework, and a core element of anti-money-laundering legislation.
We collect only the minimum data needed to confirm your identity, age, source of funds and that you are not a sanctioned or politically exposed person.
When KYC is triggered
KYC may be requested when: (a) cumulative withdrawals exceed 2,000 USD, (b) cumulative deposits exceed 2,000 USD, (c) bonus abuse signals are detected, (d) a sanctions-list match is suspected, or (e) any time we have reasonable grounds.
Players from certain jurisdictions undergo enhanced due diligence on first deposit, regardless of amount.
Documents we accept
We accept official, machine-readable documents issued by your government. All documents must be valid (non-expired), legible and show the full data page.
- Government-issued photo ID — passport, national identity card or driving licence.
- Proof of address dated within the last 3 months — utility bill, bank statement or tax notice.
- A clear selfie holding your ID next to your face (or our live liveness check via the KYC modal).
- For amounts above 10,000 USD: proof of source of funds (pay slip, business invoice, crypto exchange statement or notarised gift letter).
- Wallet ownership proof (signed message from the originating address) for crypto withdrawals to a different address than the deposit one.
Process and timing
Documents are submitted via Profile → Security → KYC. Files are encrypted at rest (AES-256) and transmitted over TLS 1.3.
Standard review time is 1 business day; 90% of submissions are approved within 4 hours during European working hours.
If we need additional documents, we contact you via the email of record only. We will never ask for your password or 2FA codes.
Tier requirements
Tier 0 — Open
No KYC required. Play, deposit and withdraw freely up to 2,000 USD cumulative withdrawals.
Tier 1 — Light KYC
ID + selfie. Unlocks up to 10,000 USD cumulative withdrawals and full bonus eligibility.
Tier 2 — Standard KYC
ID + selfie + proof of address. Unlocks up to 100,000 USD cumulative withdrawals and VIP tier eligibility.
Tier 3 — Enhanced
Full Tier 2 + proof of source of funds. Required for high rollers and required for any single withdrawal above 25,000 USD equivalent.
How we protect your data
All KYC files are stored encrypted in a dedicated, sandboxed environment with strict access controls. Access is logged and auditable.
We retain KYC records for the legally mandated period (typically 5 years after account closure) and then irretrievably delete them.
If you refuse KYC
You can refuse to provide KYC. In that case we may limit your account to Tier 0 caps, decline withdrawals and, if mandated by AML rules, close the account and return remaining deposits to their source.